All orders ship from Sydney, Australia.

Yes. We offer standard international shipping. Rates and delivery times vary by destination and will appear at checkout.

Within Australia:
• Standard shipping — 2–8 business days
• Expedited shipping — 1–4 business days

International:
• Delivery times vary depending on location and customs

Yes. You’ll receive tracking details by email once your order ships.

Check our Size Guide for measurements and fit details. If you have any questions on sizing, reach out to support@ruhn.co.

For hygiene reasons, we can’t accept returns on underwear unless it’s faulty — but our 30-Day First Pair Guarantee covers your first pair if it doesn’t feel right.

If your first pair doesn’t fit or feel right, we’ll refund you. Just reach out to support@ruhn.co within 30 days and tell us why — your feedback helps us improve.

The guarantee covers one pair from your first pack.

For hygiene reasons, we can’t accept returns or exchanges on underwear unless the product is faulty, damaged, or not as described.

Email support@ruhn.co with your order number and a photo of the issue. We’ll arrange a replacement or refund in line with Australian Consumer Law.

ruhn products are designed in Australia and made with trusted partners in China.

Machine-wash cold, tumble dry low, and avoid fabric softeners or bleach — they can affect performance over time.

If your order hasn’t shipped, email support@ruhn.co as soon as possible and we’ll do our best to help.

Prices display in your local currency where available. International orders may be subject to customs duties or import taxes upon delivery.

Not yet, but they’re coming soon.

Reach out anytime at support@ruhn.co to talk to a real person.